Best 23 Quotes & Tweets on User experience

Twitter wisdom in your inbox

1

People don't want to use your software. They want to lose weight, laugh, be entertained, get smarter, spend time with loved ones, go home on time, sleep adequately, eat good food, be happy. Your product is only as good as the experiences it enables people to have.

Sahil Lavingia

Sahil Lavingia

@shl

2

Engagement is a toxic metric. Products which optimize for it become worse. People who optimize for it become less happy. It also seems to generate runaway feedback loops where most engagable people have a) worst individual experiences and then b) end up driving the product bus.

Patrick McKenzie

Patrick McKenzie

@patio11

3

Prototype the absolute simplest version of your dream product. Use it yourself first. Also include teammates, friends & fools. Then pause for a week. Do you miss your product? If the answer is “yes”, you are onto something. A practical heuristic for future value.

Brian Norgard

Brian Norgard

@BrianNorgard

4

Your elevator pitch is immaterial What truly matters is how someone explains your product to a friend

Brian Norgard

Brian Norgard

@BrianNorgard

5

People will use your product in supremely magical unintended ways. Pay attention. This is not a curse — it’s a blessing. Deconstruct the behavior. Ask yourself, “Is there something we can extend, build on, modify?” The user will show you the way if you let them. Patience.

Brian Norgard

Brian Norgard

@BrianNorgard

6

The products you use subconsciously impact the product you build.

Brian Norgard

Brian Norgard

@BrianNorgard

7

No one cares about your brand. People only care about what your brand can do for them.

Matthew Kobach

Matthew Kobach

@mkobach

8

The most important thing you can do pre-launch is use your product daily. Nothing comes remotely close to the insights you will generate.

Brian Norgard

Brian Norgard

@BrianNorgard

9

It’s an obscene competitive advantage being able to use your product internally daily before public release.

Brian Norgard

Brian Norgard

@BrianNorgard

10

Most PMs believe giving customers more features and richer customization options will improve overall user experience In most cases, this fails Give people a robust core—the minimum applicable tools necessary to hold that line and watch them shower you with attention

Brian Norgard

Brian Norgard

@BrianNorgard

11

Products created with love, you can feel it.

Brian Norgard

Brian Norgard

@BrianNorgard

12

The customer doesn't care about your excuses as to why their experience with your product sucks.

Hiten Shah

Hiten Shah

@hnshah

13

Watch how people use social media. They quickly scroll through their social media newsfeeds, barely pausing. They abandon videos that don’t immediately grab them. They jump from one app to another and back. This is your reality when trying to get people’s attention.

Matthew Kobach

Matthew Kobach

@mkobach

14

The closer you get to experiencing your product as a customer the greater the odds of success.

Brian Norgard

Brian Norgard

@BrianNorgard

15

Your happiest customers are the best copywriters. Use their words in your copy and showcase their success stories/praise to let them do the selling for you.

Katelyn Bourgoin

Katelyn Bourgoin

@KateBour

16

Instead of asking customers what they’d like to see in the future, instead ask what they’d like removed.

Brian Norgard

Brian Norgard

@BrianNorgard

17

Products that reveal themselves as you use them succeed.

Brian Norgard

Brian Norgard

@BrianNorgard

18

If you ask for product feedback, you’ll get it. The good, the bad and the ugly. If you simply allow people to use your product, observe them and wait to hear organically what they have to say, you’ll learn far more.

Brian Norgard

Brian Norgard

@BrianNorgard

19

Signing up for and using a lot of products on a regular basis is the best way to learn how to build great products. It’s like you literally start developing a taste for experiences that are good, bad, average, mediocre, frustrating, etc...

Hiten Shah

Hiten Shah

@hnshah

20

Products with no owners have no essence and customers can feel it.

Brian Norgard

Brian Norgard

@BrianNorgard

21

If a user whispers, listen. If a user screams, walk away. If a user says nothing, cry.

Brian Norgard

Brian Norgard

@BrianNorgard

22

People don’t use new things because they are different. They use new things because the difference is better.

Brian Norgard

Brian Norgard

@BrianNorgard

23

Every step of a product’s new user experience should be weighed against the retention improvement it can produce.

Hiten Shah

Hiten Shah

@hnshah