Sahil Lavingia

Sahil Lavingia quotes on customer centric

Founder Gumroad, funder @ shl.vc

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1

A CEO’s first job is to get the company capitalized. A CEO’s second job is to recruit a team. A CEO’s third job is to provide them with clarity so they can solve their customers' problems. A CEO’s fourth job is to get out of the way until one of the above is no longer true.

2

It’s much easier to turn a customer into a repeat customer than a non-customer into a customer. And repeat customers are better at turning non-customers into customers than you are.

3

Focus on your customers not your competition.

4

Build for everyone and you build for no one. Build for one person and you build for thousands.

5

Build a product to solve your own problem, then hire your customers to solve their own problems.

6

Two things your product should do: 1. Solve your customer’s problems. 2. Get out of the way.

7

Don't tell prospective customers what 𝘺𝘰𝘶 can do. Tell your customers what 𝘵𝘩𝘦𝘺 will be able to do once they have your help.

8

If you make something enough people want and pay for, you will win regardless of what anyone else thinks or says.

9

The best way to save money is to build a high-quality product. - Quality means your customers sell: less salespeople - Quality means your product has fewer issues: less customer service - Quality means your product does more with less: less engineers

10

It feels good to be praised by your peers. It feels better to be valued by the market. Rather run a packed restaurant than a Michelin-starred one. Rather design a product loved by customers than by other designers.

11

✍🏽 Copy tip: center the success of your customers wherever you can. Instead of: "$10 in sales" Say: "you've earned $10."

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