Sahil Lavingia

Sahil Lavingia quotes on customer centric

Founder Gumroad, funder @

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A CEO’s first job is to get the company capitalized. A CEO’s second job is to recruit a team. A CEO’s third job is to provide them with clarity so they can solve their customers' problems. A CEO’s fourth job is to get out of the way until one of the above is no longer true.


It’s much easier to turn a customer into a repeat customer than a non-customer into a customer. And repeat customers are better at turning non-customers into customers than you are.


Focus on your customers not your competition.


Build for everyone and you build for no one. Build for one person and you build for thousands.


Build a product to solve your own problem, then hire your customers to solve their own problems.


Two things your product should do: 1. Solve your customer’s problems. 2. Get out of the way.


Don't tell prospective customers what 𝘺𝘰𝘶 can do. Tell your customers what 𝘵𝘩𝘦𝘺 will be able to do once they have your help.


If you make something enough people want and pay for, you will win regardless of what anyone else thinks or says.


The best way to save money is to build a high-quality product. - Quality means your customers sell: less salespeople - Quality means your product has fewer issues: less customer service - Quality means your product does more with less: less engineers


It feels good to be praised by your peers. It feels better to be valued by the market. Rather run a packed restaurant than a Michelin-starred one. Rather design a product loved by customers than by other designers.


✍🏽 Copy tip: center the success of your customers wherever you can. Instead of: "$10 in sales" Say: "you've earned $10."

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