Jeff Morris Jr.

Jeff Morris Jr. quotes on customer/support

Founder at ChapterOne, an early-stage product fund. Building Product Club this summer. Before VP Product, Revenue at Tinder.

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1

Early in my career, Ron Johnson (creator of Apple Stores) visited my company to talk about customer service. When my teammates asked questions, he asked for each person's name. As his talk ended, Ron repeated the names of every single person in the room. Customer service.

2

The best SaaS companies have private Slack channels for clients. New level of customer service. Makes you feel like you're on the same team.

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