Jeff Morris Jr.

Jeff Morris Jr.

Founder at ChapterOne, an early-stage product fund. Building Product Club this summer. Before VP Product, Revenue at Tinder.

Twitter wisdom in your inbox

Never miss the the top tweets from Jeff Morris Jr. with our email digest.

Explore our hand-picked selection of quotes by Jeff Morris Jr.:

#customer centric

Early in my career, Ron Johnson (creator of Apple Stores) visited my company to talk about customer service. When my teammates asked questions, he asked for each person's name. As his talk ended, Ron repeated the names of every single person in the room. Customer service.

#retention

Why I love subscription products: 1. You develop a longterm relationship with your customer that can literally last a lifetime. 2. Subscribers want your product to improve & reward you for innovating on their behalf. 3. They are the ultimate validation that you solved a problem.

#data

How to come up with product ideas: 1. Dig into data & identify broken parts of your funnel. 2. Use your own products & be honest about the experience. 3. Get outside your office & meet new people. 4. Work with with amazing designers & engineers. 5. Talk to customers everyday.

#personal growth

You should surround yourself with people who want to be the "best ever" at what they do. Even if they don't reach that peak, it's inspiring.

#business model

Why I love subscription products: 1. You develop a longterm relationship with your customer that can literally last a lifetime. 2. Subscribers want your product to improve & reward you for innovating on their behalf. 3. They are the ultimate validation that you solved a problem.

#saas

Why I love subscription products: 1. You develop a longterm relationship with your customer that can literally last a lifetime. 2. Subscribers want your product to improve & reward you for innovating on their behalf. 3. They are the ultimate validation that you solved a problem.

#productivity

I'd rather be the most productive person in the office than the last person in the office. Many startups reward the latter.

#building

There is no greater rush than shipping a product. The moment when your first purchase happens. The first reaction from a happy customer on Twitter. The feeling of winning with teammates you love. This is why we build product.

#culture

Most companies have tons of underutilized talent: * Employees overlooked during executive transitions. * Teammates who struggle to scale with a startup as the company grows. * People in the wrong role. Find these people and help them be productive. You can change their life.

#entrepreneurship

The best product people I know are truth seekers. They overcome their own ego, politics within their organization, and personal biases — and they build what customers actually want. Truth is the hardest thing to achieve when building products. Seek truth.

#competition

I see startup founders become obsessed with competitors. 99% of the time, neither startup has product market fit and the competitor becomes a crutch for why things aren't working. "If we build that feature they released, things will get better." Worst use of your time.

#scaling

As a startup, knowing when to scale the product & org is the most important decision. When you identify early signs of PMF, your instinct is to scale cause you've worked so damn hard for this moment. Make sure the PMF is real. Once you scale, it's almost impossible to go back.

#predict the future

The future of consumer products will start with trust: 1. Do customers trust the company/employees who built the product? 2. Do customers trust other users on the platform? 3. Do customers trust that the platform protects their data? Trust will be the most important feature.

#perseverance

What "product people" don't tell you about building products: 1. The confidence and conviction required to build new products can be overwhelming. 2. We have many sleepless nights & moments of self doubt. 3. The most successful PM's persevere & push their ideas to production.

#team learning / growth

Most companies have tons of underutilized talent: * Employees overlooked during executive transitions. * Teammates who struggle to scale with a startup as the company grows. * People in the wrong role. Find these people and help them be productive. You can change their life.