Jason Fried

Jason Fried quotes on communication

Founder & CEO at Basecamp. Non-serial entrepreneur. Co-author of Getting Real, REWORK, Remote, and “It Doesn’t Have to Be Crazy at Work”.

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I don’t 100% agree with anyone - not even myself. I’m always surprised when Person A disqualifies Person B as a source of learning simply because Person B said/did something that Person A doesn’t agree with. Full agreement is a terrible requirement to place on anyone.


Email tip: If you know someone is very busy, occupied, focused on other things, the best way to get a chance at a piece of their time is with a very short email, not a very long one. I understand the tendency to go into detail, but it works against you. Think about the receiver.


Don’t apologize for taking a couple days to get back to someone. The apology is usually due when you get *right* back to someone. “Sorry, I didn’t put much thought into this reply - I just wanted to get back to you right away…”


Out of all the emails that have ever been sent, and later regretted, I’d wager the majority were sent too fast, not too slow. A long pause is your friend, not your enemy.


When your in a high pressure situation, the top thing to remember is: Be kind. Kindness is often the first thing to go, but it's critical.


Oftentimes the best way to answer someone’s question is to ask it right back to them. They already have the answer, they just couldn’t figure out how to ask themselves.


Workplace cultures in politics & tech share many similarities: Overwork is glorified; long hours are the norm; communication comes with the expectation of immediate response; and those that opt out are seen as lacking hustle or ceding ground to competitors…


Hair on fire is not normal. It’s crazy at the office is not normal. I have no time is not normal. Notification overload is not normal…


Often the first stab at a question is just a light tap, barely enough to break the shell. If you want to break through to the real question, respond with “What do you mean by that?”. It’s the response to *that* (effectively their second question) that really gets into it.


Group chat is a bad way to stay on top of what's happening at work, and a great way to be perpetually behind.


In the world of feedback, friendly feedback and honest feedback aren’t even in the same universe. Be one who gives it straight.


It’s rarely a communication problem. It’s almost always a miscommunication problem.


Jargoning at someone is worse than swearing at someone.


If it’s worth saying once, it’s worth repeating.

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