Best 54 Quotes & Tweets on Human business

Twitter wisdom in your inbox

1

All systems insulated from feedback from free markets or natural forces eventually get corrupted.

Naval Ravikant

Naval Ravikant

@naval

2

The two skills of modern business: Storytelling and spreadsheets. Know the numbers. Craft the narrative.

James Clear

James Clear

@JamesClear

3

The 3 Levels of Employees: Level 1 — You do what you are asked to do. Level 2 — Level 1 + You think ahead and solve problems before they happen. Level 3 — Level 2 + You proactively look for areas of opportunity and growth in the business, and figure out how to tap into them.

James Clear

James Clear

@JamesClear

4

Entrepreneurship is a personal growth engine disguised as a business pursuit.

James Clear

James Clear

@JamesClear

5

The more the product is a commodity, the more the brand matters. For example, celebrities branding alcohol and VCs branding money.

Naval Ravikant

Naval Ravikant

@naval

6

Build for everyone and you build for no one. Build for one person and you build for thousands.

Sahil Lavingia

Sahil Lavingia

@shl

7

When you cancel a service, you can tell if a company is a “Keep Customers” company (hostile, tricky policies, retention mazes, etc) or a “Keep Customers Happy” company (easy to cancel, well wishes, fair policies, etc).

Jason Fried

Jason Fried

@jasonfried

8

Make a product people love, and make it super easy for them to delete their accounts. Build a company people want to work for, and make it super easy for them to leave. Anything else delays the inevitable.

Sahil Lavingia

Sahil Lavingia

@shl

9

Customer service isn’t a cost, it’s an investment.

Jason Fried

Jason Fried

@jasonfried

10

Customers don’t churn. They leave.

Jason Fried

Jason Fried

@jasonfried

11

You don’t lose customers. Customers leave. Losing suggests you had control of them, or that you misplaced them, or you had them and they slipped through the cracks. Customers are in control of themselves and their own choices.

Jason Fried

Jason Fried

@jasonfried

12

People overestimate organic social media’s ability to drive direct sales, and underestimate its ability to build a lasting brand

Matthew Kobach

Matthew Kobach

@mkobach

13

It takes a village to raise a child; it takes a community to build a business.

Sahil Lavingia

Sahil Lavingia

@shl

14

Businesses succeed when the self-interest of the business is aligned with the self-interest of the customer.

James Clear

James Clear

@JamesClear

15

I’ve never used the term “burn rate” in our business. Terrible phrase. They’re called “costs”. Beware fancy financial terms, they’re commonly used to create unhealthy abstractions. Further, you don’t burn money - you spend money, you pay rent, you invest in people, etc.

Jason Fried

Jason Fried

@jasonfried

16

Never build for a crowd. Crowds don’t talk about your product, write checks, or care. Individuals do. Build for your sister, brother, or best friend.

Brian Norgard

Brian Norgard

@BrianNorgard

17

The quickest way to ruin a company is to solve people problems with bureaucracy.

Shane Parrish

Shane Parrish

@ShaneAParrish

18

1. Build for yourself. 2. Build for your close friends and family. 3. Build for your community. The further you move away from your sphere of understating the harder it is to deliver what the customer wants. Don’t delude yourself in building for people you don’t understand.

Brian Norgard

Brian Norgard

@BrianNorgard

19

I’ve reviewed thousands of products Without fail, it’s the products built by people for themselves that continue to win Why? When you are the customer you don’t have to guess what people want Customer focus, incentive clarity & a razor sharp point-of-view creates great product

Brian Norgard

Brian Norgard

@BrianNorgard

20

The foundation of a successful culture and organization is rigor of thought.

Keith Rabois

Keith Rabois

@rabois

21

Social media: Stop asking what social media can do for your business, and start asking what social media can do for your customers

Matthew Kobach

Matthew Kobach

@mkobach

22

Save money on rent. Spend money on people.

Jason Fried

Jason Fried

@jasonfried

23

Customers don’t care about how your product works. They only care about how well it works for them. And that’s exactly what you should care about too.

Hiten Shah

Hiten Shah

@hnshah

24

If I went back to college, I’d start a simple business. I’d do something students don’t want to do: • Wash & Fold Laundry • House Cleaning • Food delivery service All simple. All in-demand. Running a business is the best education there is.

David Perell

David Perell

@david_perell

25

My vision of success was to run a great business for decades w/o answering to anyone but employees & customers. One decade down, many to go.

DHH

DHH

@dhh

26

In company building, everything is a phase. The single most important characteristic in the early days is being rapidly adaptable. Speed, flexibility & point-of-view are your lifeblood. Keep adapting, moving & learning.

Brian Norgard

Brian Norgard

@BrianNorgard

27

It turns out that with extreme application of the 80/20 rule, you can discover, start, build, and run several business activities at the same time without even working full-time.

Daniel Vassallo

Daniel Vassallo

@dvassallo

28

To make money while you sleep, figure out how to help people while you sleep. How? Build things that educate, enable or entertain without your physical presence. This process forces you to create better things, because you have to figure out how it'll work without you.

Jack Butcher

Jack Butcher

@jackbutcher

29

If you’re not busy chasing unicorns, you can build a very, very fast horse. And most of the time, customers do want faster horses. Not everyone can invent the car.

Sahil Lavingia

Sahil Lavingia

@shl

30

Create something. Most people buy the life that others created for them. Build something beautiful instead of accepting something average.

James Clear

James Clear

@JamesClear

31

Writing online teaches you entrepreneurship because the skills you need to build an audience are the skills you need to build a business

David Perell

David Perell

@david_perell

32

How to build a business that matters: Start by solving your own problem, because the near-instant feedback loop will teach you the most about the space. Then move onto solving other people's problems within that space, because that's where most of the impact will happen.

Sahil Lavingia

Sahil Lavingia

@shl

33

Starting a business is a good cause. If strangers are voluntarily giving you their hard earned money (and not regretting it), you’re helping. Both yourself and others. It’s marvelous!

Daniel Vassallo

Daniel Vassallo

@dvassallo

34

Build for people not markets.

Brian Norgard

Brian Norgard

@BrianNorgard

35

Getting angry support tickets sucks, but it's also an incredible accomplishment. It means you've built something deeply important to people.

Sahil Lavingia

Sahil Lavingia

@shl

36

You take the time to build an engaged audience so that when you have something you want people to hear, they are already eager to listen

Matthew Kobach

Matthew Kobach

@mkobach

37

Everybody talks about growing your email list, but growing your SMS list is probably more valuable because people open every text message and don’t change their phone numbers.

David Perell

David Perell

@david_perell

38

“Crunch time” isn’t about a lack of time, it’s about unreasonable expectations. Another two weeks won’t solve that. Neither will another month.

Jason Fried

Jason Fried

@jasonfried

39

Another one that needs to stop: Blast. Email blast. Blasting customers. Who wants to be blasted with anything?

Jason Fried

Jason Fried

@jasonfried

40

Enough with using “capture” in a business context. Capturing market share, capturing customers, capturing value. Stop! Capture is such a violent, one-sided term with zero regard for the captured. What customer *wants* to be captured? Value can’t be “captured”.

Jason Fried

Jason Fried

@jasonfried

41

How to become an artisan: - Do the best work you can, for its own sake. - Be creative. Don’t follow others. - Make your work a business. - Don’t cut corners for efficiency. - Never sell something you know is defective. - Say no to things you’d rather not do.

Daniel Vassallo

Daniel Vassallo

@dvassallo

42

Want to get better at marketing? Be curious about people. Be willing to dig deep and explore how customers think. The best ideas are rarely obvious. They’re in your customer’s head just waiting to be discovered.

Katelyn Bourgoin

Katelyn Bourgoin

@KateBour

43

How a business treats you when you want to go tells you everything you need to know about them.

DHH

DHH

@dhh

44

Telling founders simply to “build something people want” is at best unhelpful... and at worst condescending. Founders are trying. Hard. Of course they WANT to build great products. Let’s stop spouting platitudes and start giving more actionable guidance, please.

Katelyn Bourgoin

Katelyn Bourgoin

@KateBour

45

To make money move, move people: From anxious to assured. From dependent to independent. From incompetent to competent. From undesirable place to desirable place. That's all there is to it.

Jack Butcher

Jack Butcher

@jackbutcher

46

How to build a good business: Build an awful business. How to write well: Write terribly. How to make money: Experience losing money. If you won’t tolerate bad, you can't get good.

Jack Butcher

Jack Butcher

@jackbutcher

47

How to build things that don’t work: Assume people are rational actors.

Jack Butcher

Jack Butcher

@jackbutcher

48

Measure the quality of a brand by the amount of user-generated content you see about it.

David Perell

David Perell

@david_perell

49

Conte[x]t is king. Your customers don’t actually want more content. They’d happily spend less time skim reading blog posts or watching webinars on 2x speed. They’d rather just jump to actioning what actually matters to *them* right now. Create context or risk being ignored.

Katelyn Bourgoin

Katelyn Bourgoin

@KateBour

50

If you want to help (both yourself and others), do something where people will voluntarily exchange their hard earned money for it (and not regret it).

Daniel Vassallo

Daniel Vassallo

@dvassallo