Hiten Shah

Hiten Shah quotes on user experience

I tweet about startups, growing businesses, and product strategy. Co-founder of @usefyi and @producthabits with @MarieProkopets. Past: @crazyegg & KISSmetrics.

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1

The customer doesn't care about your excuses as to why their experience with your product sucks.

2

Signing up for and using a lot of products on a regular basis is the best way to learn how to build great products. It’s like you literally start developing a taste for experiences that are good, bad, average, mediocre, frustrating, etc...

3

Every step of a product’s new user experience should be weighed against the retention improvement it can produce.

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