DHH quotes on business insights

Creator of Ruby on Rails, Founder & CTO at Basecamp & HEY, NYT best-selling author, and Le Mans 24h class-winning racing driver.

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The quickest way to ruin the productivity of a small company is to have it adopt the practices of a large company.


Work From Home is crucial step to take for all companies that are able. But let's not pretend that anyone can put in 100% during these times. If you expect everyone to still hit every deadline, nail every commitment, you're delusional, and you need to stop.


Quickest way to spot an enterprisey software company? They can't just sell products, they must sell "solutions".


When Silicon Valley say "reduce friction" they just mean "hide growing underclass of gig workers behind an app and cuff 'em with a rating".


A common defense for venture capital is that “it’s just a tool! / Use it when you need it!”. But it’s more than that. It’s an ideology that speaks to what’s important, who is important, what success looks like, when it’s acceptable to screw over workers and customers.


Raising tons of venture capital is all fun and games until 1) you're sued for fraud, 2) it runs out before you have a plan to return it 10x.


If your "business" doesn't have "revenue", well, then maybe it isn't so much of a "business".


The opposite of conquering the world isn’t failure, it’s participation. Being one of many is a biz virtue allowing customers real choice.

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