David Perell

David Perell quotes on retention

"The Writing Guy". He tweet about business, online learning, and Internet writing.

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1

Key to hospitality: add a bonus. • If you run a hotel, give people an extra 30-minutes to check-out. • If you run a restaurant, thank guests with a free small dessert. • If you run a bakery, keep small cookies on the counter. Short-term costs create long-term loyalty.

2

Easy way to improve reading retention: read books with friends. Reading a book takes 10-20 hours. Add 2-3 hours for in-person discussion and your reading retention will skyrocket. Plus... it’s fun. Book clubs or 1-on-1 conversation. They both work. Strong recommend.

3

Secret to hospitality: small gifts. • If you run a Airbnb, leave chocolate on the bed. • If you run a fashion store, give away drinks. Free bonuses assume a long-term relationship. Naturally, people reciprocate with good vibes and good reviews.

4

Best way to acquire a lifetime customer: Make a mistake, and fix it with incredible customer service.

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