Best 106 Quotes & Tweets on Customer/support

Twitter wisdom in your inbox

1

People don't want to use your software. They want to lose weight, laugh, be entertained, get smarter, spend time with loved ones, go home on time, sleep adequately, eat good food, be happy. Your product is only as good as the experiences it enables people to have.

Sahil Lavingia

Sahil Lavingia

@shl

2

Your customers don't care about your product, they care about their problems.

Sahil Lavingia

Sahil Lavingia

@shl

3

Before you ask for readers, write the article you wish you could read. Before you ask for the sale, create the product you wish you had. Before you need support, be the supportive friend. Before you need love, be the loving partner. Always give value before you ask for value.

James Clear

James Clear

@JamesClear

4

Customers have more money than VCs do.

Sahil Lavingia

Sahil Lavingia

@shl

5

Your first 100 customers will come through cold emails and warm intros. The next 1,000 will come from their referrals. You’ll reach 10,000 as your product slowly becomes the default for a use case. And 100,000 when it’s the default for a whole industry.

Sahil Lavingia

Sahil Lavingia

@shl

6

Good marketing finds customers. Great marketing creates customers.

Jack Butcher

Jack Butcher

@jackbutcher

7

Key to hospitality: add a bonus. • If you run a hotel, give people an extra 30-minutes to check-out. • If you run a restaurant, thank guests with a free small dessert. • If you run a bakery, keep small cookies on the counter. Short-term costs create long-term loyalty.

David Perell

David Perell

@david_perell

8

Startups need early believers.

Hiten Shah

Hiten Shah

@hnshah

9

If you think the customer discovery process is "too slow" and you'd rather jump straight to building stuff... ...just wait and see how long it takes to acquire new customers when you build the wrong thing.

Katelyn Bourgoin

Katelyn Bourgoin

@KateBour

10

When you cancel a service, you can tell if a company is a “Keep Customers” company (hostile, tricky policies, retention mazes, etc) or a “Keep Customers Happy” company (easy to cancel, well wishes, fair policies, etc).

Jason Fried

Jason Fried

@jasonfried

11

The paradox of creativity: Your work is done when it looks so simple that the consumer thinks they could've done it, which means they won't appreciate how hard you worked

David Perell

David Perell

@david_perell

12

Great customer support will get you: - A cult following - A better product through customer feedback - A humbled team It might be more important than having a great product!

Sahil Lavingia

Sahil Lavingia

@shl

13

Customer service isn’t a cost, it’s an investment.

Jason Fried

Jason Fried

@jasonfried

14

Your best marketing copy is sitting in the customer’s mind.

Hiten Shah

Hiten Shah

@hnshah

15

One of the earliest signs your product is getting better for users is that your job steadily shifts from building all day to doing customer support all day.

Suhail Doshi

Suhail Doshi

@Suhail

16

There are a lot more people who want problems solved than people who want to solve them.

Sahil Lavingia

Sahil Lavingia

@shl

17

The most important question is "what problem does my customer have?" The second-most important question is "why haven't they solved it yet?"

Sahil Lavingia

Sahil Lavingia

@shl

18

“How do you stay motivated?” Find an audience! Find customers! Once you have those, you will stop asking. Being able to help people is better motivation than any routine, plan, or life hack.

Sahil Lavingia

Sahil Lavingia

@shl

19

Look for opportunities to elevate others ... Show them you care. Make them look good. Support them unconditionally. Catch them when they stumble. Remind them of what they do well. Help them accomplish their dreams. Be there when they need you and when they don’t.

Shane Parrish

Shane Parrish

@ShaneAParrish

20

Use organic social media to pull your customer in. Use paid social media to push your message out.

Matthew Kobach

Matthew Kobach

@mkobach

21

Paid social media works like traditional advertising: Pay for people to see your message Organic social media works like word of mouth: Provide such an outstanding experience that people willingly share it with everyone they know

Matthew Kobach

Matthew Kobach

@mkobach

22

The best way to save money is to build a high-quality product. - Quality means your customers sell: less salespeople - Quality means your product has fewer issues: less customer service - Quality means your product does more with less: less engineers

Sahil Lavingia

Sahil Lavingia

@shl

23

Figure out how your customers can share your product for you. No one can sell your product better than someone who has already paid for it.

Sahil Lavingia

Sahil Lavingia

@shl

24

Build something people want to tell their friends about.

Hiten Shah

Hiten Shah

@hnshah

25

Your customers don’t care about you. They only care about what you can do for them.

Matthew Kobach

Matthew Kobach

@mkobach

26

Do not improve your product based on the feedback of those who do not use your product. Improve your product by talking to the people who already use your product, but aren't in love with it. Reward early adopters, who in turn will reward you with more users.

Sahil Lavingia

Sahil Lavingia

@shl

27

People are incredibly forgiving about what your product doesn't have as long as you have that one great thing

Brian Norgard

Brian Norgard

@BrianNorgard

28

Product development never ends because solving problems for customers is a never ending journey. Each problem you solve leads you to the next one.

Hiten Shah

Hiten Shah

@hnshah

29

If people want to buy your product because there's you behind it, you're in an uncontested market space. The competition becomes irrelevant. Nobody can copy you.

Daniel Vassallo

Daniel Vassallo

@dvassallo

30

Selling your first product will teach you more about your customers than years of market research

David Perell

David Perell

@david_perell

31

Everyone new to social media marketing makes the same mistake: They create content that speaks to their brand’s needs instead of their audience’s needs. People only read stuff that will benefit them. Don’t believe me? I just got you to read this tweet by speaking to your needs.

Matthew Kobach

Matthew Kobach

@mkobach

32

The more you brand something on social media, the more it looks like an ad. The more something on social media looks like an ad, the less willing people are to share it.

Matthew Kobach

Matthew Kobach

@mkobach

33

If I were running a retail store, I’d have one rule: no customer should ever have to wait in line to buy something. No exceptions.

David Perell

David Perell

@david_perell

34

Customers don’t care about how your product works. They only care about how well it works for them. And that’s exactly what you should care about too.

Hiten Shah

Hiten Shah

@hnshah

35

If you want to start a business, writing online is the best way to start. Writing online makes marketing easier. The people who read your writing now will become your customers in the future. An audience will speed up your path to profitability.

David Perell

David Perell

@david_perell

36

Don't market to change minds. Market to find people who already agree.

Jack Butcher

Jack Butcher

@jackbutcher

37

If you manage to get 1 MILLION people to visit your website every day, you will average 11.5 visits per second. You can likely serve all that traffic from a default node server running on a $100/mo host. Scalability is an overrated property. Watch out what you give up for it.

Daniel Vassallo

Daniel Vassallo

@dvassallo

38

Customer service should be the most innovative team in a business

David Perell

David Perell

@david_perell

39

A CEO doing customer support is either a great leading indicator of startup success or a great leading indicator of startup failure.

Sahil Lavingia

Sahil Lavingia

@shl

40

Customer service should be a high-prestige job title because they know the most about product issues

David Perell

David Perell

@david_perell

41

Nothing beats people caring for other people. In life and in business.

Hiten Shah

Hiten Shah

@hnshah

42

Dear Brands, Create rituals. Send a daily email, publish a weekly podcast, or host an annual meetup. Rituals are the secret behind many great brands. By being consistent and predictable, they create customer loyalty.

David Perell

David Perell

@david_perell

43

Organic brand social media is like word of mouth: You have to create such a remarkable experience that people can’t help but share it with their friends

Matthew Kobach

Matthew Kobach

@mkobach

44

The customer doesn't care about your excuses as to why their experience with your product sucks.

Hiten Shah

Hiten Shah

@hnshah

45

Two things social media is great for: 1) Brand Awareness 2) Brand Affinity Brand Awareness: Create content that appeals to as many people as possible Brand Affinity: Create content that transforms causal fans into brand advocates

Matthew Kobach

Matthew Kobach

@mkobach

46

Timeless business advice that’s easier said than done: Know your customer better than anyone else. Then apply what you know with maniacal customer obsession. Being customer obsessed never gets old.

Hiten Shah

Hiten Shah

@hnshah

47

Investment memos are a 10/10 marketing strategy. • Teaching is an excellent way to build trust with current and future customers. • Transparency attracts the right people and repels the wrong ones. Warren Buffett has been writing yearly letters since 1965. Brilliant.

David Perell

David Perell

@david_perell

48

Most people only tweet at brands when they’re frustrated with them You’d be surprised at what happens when you tweet about how pleased you are with them

Matthew Kobach

Matthew Kobach

@mkobach

49

Imagine employing techniques as a marketer that annoy you as a customer

Matthew Kobach

Matthew Kobach

@mkobach

50

Knowing what people actually want is much more important than knowing what people say they want

Matthew Kobach

Matthew Kobach

@mkobach