Brian Norgard

Brian Norgard quotes on customer/support

Entrepreneur & investor. Ex-CPO, Tinder. Architect of the top grossing app. Investor @SpaceX @Lyft @AngelList @NotionHQ @Airtable & many more...

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1

People are incredibly forgiving about what your product doesn't have as long as you have that one great thing

2

Every entrepreneur should be forced to write their own copy and tackle customer service tickets on a Friday evening.

3

The more complexity (features) you bake into your product, the more surface area for questions will arise from customers, investors and pundits.

4

The only certain way to stay close to the customer is to be the customer.

5

Your customer sees only what they want to see.

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